White Papers

Date:
28.02.2017
2017 Accenture - AMPLIFYOU - The Technology For The People

The Accenture Technology Vision 2017, Technology for People: The Era of the Intelligent Enterprise, presents Accenture’s perspectives on how leaders should use technology to amplify and extend the power of people as consumers, workers and citizens.

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Date:
28.10.2015
2015 Deloitte Global Contact Centre Survey - Executive Summary

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Date:
28.10.2015
Deloitte - Digital contact centre

With digital channel uptake steadily increasing, a new and increasingly valuable role is emerging for Contact Centres

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Date:
28.10.2015
2015 Deloitte Global Contact Centre Survey - InfoGraphic

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Date:
22.05.2014
SuperAgent 2020: The Evolution of the Contact Centre

In an era of customer autonomy, self-service and automation it is easy to write the contact centre out of the pages of history. In truth, the contact centre is potentially transforming from a transaction processing factory into a strategically important resource. The issue is whether organisations actually recognise this and respond to it.

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