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Corporate Members

Member Events

19th September, 2025

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - Imagination over Investment: How to do more with less in Your…

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25th September, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Members Workshop - Elevate Your Impact with Your Personal Brand

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26th September, 2025

Webinar 2.00 p.m.

CCMA Member Forum

CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their…

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02nd October, 2025

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on…

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09th October, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Sponsor Event, CCMA Member Forum

CCMA Sponsor Event - Genesys Copilot in action - the eir case study

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Industry Insights

Benchmarking

CCMA Ireland - Perceptions of Customer Service in Ireland & Channel Preferences May 2024

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Benchmarking

CCMA Benchmarking Study - Members Survey - 2023

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Benchmarking

CCMA Member Benchmarking Study 2022

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Benchmarking

CCMA Benchmarking Study 2021

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Sponsors

Become a Sponsor View all

CCMA provides a forum for CX organisations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Why Join CCMA

Promoting collaboration, shared learning and best practice for CX organisations in Ireland. We achieve this through:

  • Showcasing Best Practice
  • Collaboration & Networking Events
  • Industry Awards
  • Shared Learning and Development and Specialist Workshops
  • Industry Special Interest and User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange
Become A Member View Benefits

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
Learn More Hear from our partners
  • Genesys

    Genesys

  • Workair

    Workair

  • DigitalWell

    DigitalWell

  • ServisBOT

    ServisBOT

  • VHI Healthcare

    VHI Healthcare

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Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

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