Winds Of Change

Here at the CCMA, the winds of change are sweeping through the organisation and we are sure that the impact of these changes and initiatives will lead to a more vibrant, dynamic and supportive association, which will add real value to the Contact Centre Manager in today's environment.

CCMA Ireland was launched in October 1999, in the National Museum of Ireland with the support of 80 people interested in developing professionalism within the call centre industry.

CCMA Ireland is a not for profit organization. It is run by industry professionals on a voluntary basis. Board members are elected annually at the Associations annual general meeting.

Our Mission

To promote and give recognition to the contact centre management profession; to actively promote continuous professional development of contact centre professionals; to provide a forum for knowledge sharing and networking across the industry.

Main Objectives

  • Promote the profession and recognition of contact centre management in its wider interpretation (directors, managers, supervisors, trainers, team leaders, etc).
  • Provide members with access to formal and informal education.
  • Provide regular member events for the benefit of the membership and for the provision and exchange of information and adoption of best practice.
  • Promote communication between call centre product and service vendors and end users.

Click here to view our Memorandum and Articles of Association

Please call or email us with any queries, comments or feedback you might have regarding CCMA Ireland on 1850 353595 or info@ccma.ie