The CCMA annual conference will take place on Thursday 22nd May in Carton House Maynooth, Co. Kildare.
The title for this year’s conference is “Customer Experience Leadership Summit 2014“. This is a key networking event for industry executives and suppliers to the industry at which we will share best practice and consider global trends in customer experience management.
Keynote speaker will be Louise Phelan, Vice President Global Operations EMEA PayPal. Louise will share the PayPal Customer Experience Journey.
We have a fantastic line up of speakers who will address a range of topics including current challenges and trends in our sector. Presentations will include:
|Transforming Customer Experience – the New Economic Imperative||Tom Eggemeier, Executive Vice President Global Sales Genesys|
|The Experiential Recovery: The Role of Trust, Loyalty & Customer Experience in Ireland’s Economy||Gerard O’Neill , Chairman Amarach Research|
|Collaboration in Global Customer Service Delivery||Jennifer Condon, Divisional Manager Software and Services Enterprise Ireland|
|Customising the Customer Care Experience||Magnus Ternsjö, Chief Executive Officer, UPC Ireland|
|Common Sense Leadership||Penny Ferguson, Founder of The Living Leader|
|Creating an Authentic Brand Reality: The Essentials of a Customer-Centred Mindset||Duncan Ray, Director of Practice, Tomorrow Studios|
|Achieving Happier Customers At A Lower Cost through Digital Engagement||Nathan Rogers, Strategic Account Director LivePerson|
|Customer Experience the New Paradigm For Business in 2014||Paul O’Riordan, Country Leader, Oracle Ireland|
The cost per delegate for CCMA members is €199 and €159 per delegate if two or more attendees from the same company. Cost per delegate for non members is €229.
If you would like to attend the conference and book a place please contact me at firstname.lastname@example.org.
Please note for suppliers to the industry exhibition spaces are available.