CCMA Customer Experience Leadership Summit 2014

The CCMA annual conference will take place on Thursday 22nd May in Carton House Maynooth, Co. Kildare.CCMA Conference 2014 Logo

The title for this year’s conference is “Customer Experience Leadership Summit 2014“. This is a key networking event for industry executives and suppliers to the industry at which we will share best practice and consider global trends in customer experience management.

Keynote speaker will be Louise Phelan, Vice President Global Operations EMEA PayPal. Louise will share the PayPal Customer Experience Journey.

We have a fantastic line up of speakers who will address a range of topics including current challenges and trends in our sector. Presentations will include:

Presentation Speaker
Transforming Customer Experience – the New Economic Imperative Tom Eggemeier, Executive Vice President Global Sales Genesys
The Experiential Recovery: The Role of Trust, Loyalty & Customer Experience in Ireland’s Economy Gerard O’Neill , Chairman Amarach Research
Collaboration in Global Customer Service Delivery Jennifer Condon, Divisional Manager Software and Services Enterprise Ireland
Customising the Customer Care Experience Magnus Ternsjö, Chief Executive Officer, UPC Ireland
Common Sense Leadership Penny Ferguson, Founder of The Living Leader
Creating an Authentic Brand Reality: The Essentials of a Customer-Centred Mindset Duncan Ray, Director of Practice, Tomorrow Studios
Achieving Happier Customers At A Lower Cost through Digital Engagement Nathan Rogers, Strategic Account Director LivePerson
Customer Experience the New Paradigm For Business in 2014 Paul O’Riordan,  Country Leader, Oracle Ireland

The cost per delegate for CCMA members is €199 and €159 per delegate if two or more attendees from the same company. Cost per delegate for non members is €229.

If you would like to attend the conference and book a place please contact me at

Please note for suppliers to the industry exhibition spaces are available.

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