CCMA Customer Experience Leadership Summit 2015

The CCMA annual conference will take place on Thursday 14th May in Killashee House Hotel, Naas, Co. Kildare.

Our MC for the day will be Eoghan McDermott, Director of The Communications Clinic. Our annual industry gathering sees leading national and international speakers sharing their experience and thoughts on Customer Experience in 2015 and beyond.

We have a fantastic line up of speakers who will address a range of topics including current challenges and trends in our sector. Presentations will include:

 

Presentation Speaker
How to Create Sustainable Value in your Business through Well Crafted Customer Conversations Nick Miller, Founder, President, Clarity Advantage
The Importance of being Different. The BT Sport Story Jamie Hindhaugh, COO of BT Sport and BT TV
The Consumer in Recovery: Surly, Demanding, Disloyal… But Willing to Buy Gerard O’Neill, Chairman Amarach Research
Sky Ireland – The Journey So Far…. Derek Stalley, Customer Operations Director, Sky Ireland
Strategy in Action: How to get a Strategy out of the Boardroom and into your ‘centre Gary O’Sullivan, Partner Head of Strategy & Business Transformation, Pathfinder
Your Voice Matters: Make the Connection Maria Tecce, Executive Voice Coach, Confidentspeak.com
Insight into the Implementation of Shared Services within the Public Sector in Ireland Hilary Murphy-Fagan, CEO, National Shared Services Office, Department of Public Expenditure and Reform

The cost per delegate for CCMA members is €199. Cost per delegate for non members is €229.

If you would like to book a place at this event, please click on the button below.

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