Dorothy O’Byrne, MD, CCMA Ireland, launches the 2019 Irish Customer Contact and Shared Services Awards with the annual Judges call.
The Judges call is a great opportunity for companies to learn more about the awards process and to get a good understanding on what needs to be considered when preparing a submission.
Dorothy kicked off by explaining how the awards showcase what is best about the customer contact and shared services organisations operating within Ireland. It provides organisations with the opportunity to be recognised for their ability to deliver excellence in customer services, sales and technical support and is a great springboard for entering European & Global Awards. Above all it is a great opportunity to give recognition to key staff and teams!
Dorothy moved on to provide an overview of the 17 awards categories and gave some great hints and tips on how to create a winning submission.
The call, hosted via web conference, took place earlier this week and was well attended by Customer Service organisations. Many thanks to everyone for participating and in particular a big thank you for all the great questions. We were delighted to be able to record the call so if you missed the live call and are considering submitting an entry this year we would really encourage you to watch the recording!
The presentation deck referenced in the video can be downloaded here.
Still considering if it makes sense for your company to enter?
Watch the following short video to get some insights from other organisations like AIB, Electronic Arts and Paypal who share their experiences of being involved with the awards