Author Archives: Dorothy O'Byrne

Learn How the Role of the Contact Centre is Evolving

As digital becomes more and more involved in our business…

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It’s That Time Again – CCMA Awards 2018 Are Fast Approaching

We are now accepting entries for the 2018 edition of…

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Conversational Interfaces – The Rise of The Machines

It may come as a surprise to you that 75%…

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CCMA Leadership Summit 2018 – Streamed Live

CCMA Live Stream We are streaming our conference live from…

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CCMA CX Summit 2018 Announcement

The CCMA Annual Conference will take place on Thursday 24th…

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Remote Working is Transforming the Contact Centre Industry

Sue Marshall, CEO of ABodoo, will take to the podium with…

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Welcoming our new CCMA Board in 2018

The CCMA Ireland Ltd. AGM took place on Wednesday, 30th…

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BT’s Digital Customer Insights Report

Joseph Walsh, Commercial and Marketing, BT Communications Ireland Ltd., sponsors of…

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Happy Christmas from CCMA

CCMA Ireland donated over 4,000 euros to Childline on behalf…

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Chatbots and AI are Here to Stay

Our CCMA Silver sponsor, Webio, is hosting a webinar Friday, December…

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