Author Archives: Dorothy O'Byrne

Introducing Voice ID with Biometric Technology, a first for Ireland

CCMA Open Forum – Learn how AIB Bank are introducing innovative…

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CCMA Leadership Summit 2019 – Streamed Live

CCMA Live Stream We are streaming our conference live from…

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CCMA announces CX Evolution Leadership Summit 2019

CCMA releases action packed agenda for this year’s annual CX…

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Overcoming Customer Contact Barriers

As our events calendar fills up for 2019, we have…

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Highlights from the Irish Customer Contact and Shared Services Awards 2018

Congratulations to all our winners! This year’s prestigious Irish Customer…

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Countdown to 2018 Irish Customer Contact & Shared Services Awards

Are your dresses and suits dry-cleaned and pressed? CCMA’s biggest…

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2018 CCMA Awards Streamed Live

Awards ceremony streamed live… Can’t be there tonight? We are…

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The 2018 Irish Customer Contact & Shared Services Awards Shortlist is Here

Are you one of the 37 Companies shortlisted this year? This year…

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Learn How the Role of the Contact Centre is Evolving

As digital becomes more and more involved in our business…

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It’s That Time Again – CCMA Awards 2018 Are Fast Approaching

We are now accepting entries for the 2018 edition of…

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