>Category Archives: Research

The Psychology of Online Persuasion

Posted on January 25, 2019 by guest-blogger

Cormac Farrelly, Digital Strategist with WSI, explores how Psychology can…

Posted in Research | Tagged customer retention, Customer Service | Leave a comment

BT’s Digital Customer Insights Report

Posted on January 25, 2018 by Dorothy O'Byrne

Joseph Walsh, Commercial and Marketing, BT Communications Ireland Ltd., sponsors of…

Posted in Research | Tagged BT, Ccma | Leave a comment

CCMA Ireland Launch Results of Talent Management Survey

Posted on May 30, 2016 by Dorothy O'Byrne

Ireland continues to be ‘global hub’ for customer services The…

Posted in Research, Talent Management | Tagged Research, Talent Management | Leave a comment

CCMA Ireland Launch 2014 Industry Report

Posted on August 29, 2014 by Dorothy O'Byrne

Irish Contact Centre Industry Continues to Grow at Significant Pace…

Posted in News, Research | Tagged Benchmarking, News, Research | Leave a comment