>Category Archives: Research
The Psychology of Online Persuasion
Cormac Farrelly, Digital Strategist with WSI, explores how Psychology can…
BT’s Digital Customer Insights Report
Joseph Walsh, Commercial and Marketing, BT Communications Ireland Ltd., sponsors of…
CCMA Ireland Launch Results of Talent Management Survey
Ireland continues to be ‘global hub’ for customer services The…
CCMA Ireland Launch 2014 Industry Report
Irish Contact Centre Industry Continues to Grow at Significant Pace…