>Category Archives: Sponsored Event

Learn How the Role of the Contact Centre is Evolving

As digital becomes more and more involved in our business…

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Conversational Interfaces – The Rise of The Machines

It may come as a surprise to you that 75%…

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Remote Working is Transforming the Contact Centre Industry

Sue Marshall, CEO of ABodoo, will take to the podium with…

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Chatbots and AI are Here to Stay

Our CCMA Silver sponsor, Webio, is hosting a webinar Friday, December…

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Drive Fast and Efficient Digital Self-Service Across Your Enterprise

Learn How Intelligent Knowledge Management Helps. Technology and Innovation leaders…

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Build a Contact Centre in Only 2 Weeks

Event: Build a Contact Centre in 2 weeks Join us…

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Navigation to Digital Customer Care

Rory Devitt, CS Group Manager, Blizzard Entertainment provides highlights from the recent BT…

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BT Customer Engagement 2016 in association with CCMA

Susan Ní Dhubhlaoich, Director of Ajna Marketing Zone, reviews the…

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The Rise of Digital Channels

BT Evolution Forum: The Rise Of Digital Channels In collaboration…

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Live Chat – Why Engagement Matters

Cormac Farrelly, Digital Marketing Consultant with WSI, examines the findings…

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