>Category Archives: Technology
Introducing Voice ID with Biometric Technology, a first for Ireland
CCMA Open Forum – Learn how AIB Bank are introducing innovative…
Chatbots and AI are Here to Stay
Our CCMA Silver sponsor, Webio, is hosting a webinar Friday, December…
Three Tips to Help You With Cloud Migration
Enda Kenneally, VP of Sales and Business Development with CCMA…
Posted in Customer Experience, Technology
Tagged customer experience, High performance Teams
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Speech recognition to replace humans!
I am sorry could you please repeat? David Cooper from…
Posted in Customer Experience, Technology
Tagged Customer Service, omni-channel, speec recognition, technology
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Challenges in Improving Quality Monitoring
Anna Byrne from Scorebuddy, discusses the challenges of quality monitoring…
Visa Reform for Ireland’s Technical Sector
Dan Kiely, CEO of Voxpro and Board Member CCMA explores…
Posted in Human Resources, Technology
Tagged Dan Kiely, Human Resources, Tech visa reform
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2012 Contact Centre Mega Trend | Virtual Assistants
Ann-Marie O’Donnell, partner at Contact Centre Fusion, explores new Trends…
Posted in Technology
Tagged call deflection, channel strategy, mega trend, Virtual assistants
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Learnings from the CCMA Annual Conference 2012
Over 150 delegates attend CCMA Annual Conference The CCMA Annual…
CCMA Annual Conference 2012 – only two weeks to go!
Dr Nicola Millard BT Futurologist Keynote Speaker The CCMA annual…
Posted in CCMA Annual Conference, Social Media, Technology
Tagged BT, CCMA Annual Conference, Customer Effort
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