CCMA Customer Experience Leadership Summit 2015
The CCMA annual conference will take place on Thursday 14th May in Killashee House Hotel, Naas, Co. Kildare.
Our MC for the day will be Eoghan McDermott, Director of The Communications Clinic. Our annual industry gathering sees leading national and international speakers sharing their experience and thoughts on Customer Experience in 2015 and beyond. We have a fantastic line up of speakers who will address a range of topics including current challenges and trends in our sector. Presentations will include:
| Presentation | Speaker |
| How to Create Sustainable Value in your Business through Well Crafted Customer Conversations | Nick Miller, Founder, President, Clarity Advantage |
| The Importance of being Different. The BT Sport Story | Jamie Hindhaugh, COO of BT Sport and BT TV |
| The Consumer in Recovery: Surly, Demanding, Disloyal€¦ But Willing to Buy | Gerard O'Neill, Chairman Amarach Research |
| Sky Ireland - The Journey So Far.... | Derek Stalley, Customer Operations Director, Sky Ireland |
| Strategy in Action: How to get a Strategy out of the Boardroom and into your €˜centre | Gary O'Sullivan, Partner Head of Strategy & Business Transformation, Pathfinder |
| Your Voice Matters: Make the Connection | Maria Tecce, Executive Voice Coach, Confidentspeak.com |
| Insight into the Implementation of Shared Services within the Public Sector in Ireland | Hilary Murphy-Fagan, CEO, National Shared Services Office, Department of Public Expenditure and Reform |
The cost per delegate for CCMA members is ‚€199. Cost per delegate for non members is ‚€229. If you would like to book a place at this event, please click on the button below. 