CCMA Leadership Summit 2017 - CX 2020 Digital, AI and Wellbeing
The CCMA annual conference will take place on Thursday 25th May in Killashee House Hotel, Naas, Co. Kildare.
This year our annual industry gathering will see leading national and international speakers sharing their experience and thoughts on Customer Experience in 2017 and beyond. We have a fantastic line up of speakers who will address a range of topics including current challenges and trends in our sector. Presentations will include:
| Presentation | Speaker |
| New Rules, New Engagement. | Keynote Speaker - Gerry Duffy, Author of The Goal Getter. |
| The Economics of Experience: how better CX leads to better Business Results (but sometimes doesn't...) | Gerard O'Neill, Chairman Amarach Research. |
| The Wayfair Story, EU Sales & Service & CX Strategies. | Renate Kohlmann, Director EU Sales & Service Wayfair. |
| Global Trends & Busy Fools .... what's going to make a difference to CX. | Les Bayne, Managing Director Accenture. |
| CX for Millennials - What Should we Do? | Clare Tibotts, Head of Marketing & Insides Sales, Plantronics. |
| Mind The Gap | Len Mason, Digital Experience Strategy Lead, Oracle. |
| Wellness - Why it is so important? | Dr. Ui May Tan, Health & Wellbeing Clinical Lead, Vhi Healthcare. |
| Digital Relationship Management. | Fergal Coburn, Head of Digital Products & Payments, AIB. |
| Delivering CX Through your People - A Practical Guide. | Cormac Murphy, Managing Director, Ennovate Consulting. |
MC for the day will be Eoghan McDermott of The Communications Clinic. The cost per delegate for CCMA members is €199. Cost per delegate for non members is €229. If you would like to book a place at this event, please click on the button below. 