Tag Archives: CCMA Sponsored Event

Conversational Interfaces – The Rise of The Machines

It may come as a surprise to you that 75%…

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Remote Working is Transforming the Contact Centre Industry

Sue Marshall, CEO of ABodoo, will take to the podium with…

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Chatbots and AI are Here to Stay

Our CCMA Silver sponsor, Webio, is hosting a webinar Friday, December…

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Drive Fast and Efficient Digital Self-Service Across Your Enterprise

Learn How Intelligent Knowledge Management Helps. Technology and Innovation leaders…

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Navigation to Digital Customer Care

Rory Devitt, CS Group Manager, Blizzard Entertainment provides highlights from the recent BT…

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Follow-up from CCMA 2014 Customer Experience Leadership Summit

Presentations are now available to download from our recent industry…

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CCMA Conference 2014 Streamed Live

CCMA Customer Experience Leadership Summit live From Carton House… We…

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How to Increase Contact Centre Productivity Whilst Improving Customer Service

Anna Byrne from Scorebuddy investigates how contact centres can turn…

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Live Chat – Why Engagement Matters

Cormac Farrelly, Digital Marketing Consultant with WSI, examines the findings…

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The New World of Work – A Microsoft and Plantronics Perspective

At our recent event jointly hosted by Plantronics and Microsoft,…

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