Tag Archives: Ccma

Conversational Interfaces – The Rise of The Machines

It may come as a surprise to you that 75%…

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Remote Working is Transforming the Contact Centre Industry

Sue Marshall, CEO of ABodoo, will take to the podium with…

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Welcoming our new CCMA Board in 2018

The CCMA Ireland Ltd. AGM took place on Wednesday, 30th…

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BT’s Digital Customer Insights Report

Joseph Walsh, Commercial and Marketing, BT Communications Ireland Ltd., sponsors of…

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Customer Service in 2012

Bad Service! Do Customers or Organisations really care any more?…

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