Upcoming Events

October 2018

23.10.2018

CCMA Sponsor Event - BT & Cisco - Creating Meaningful Customer Experiences - Dublin.

Managing a customer journey that starts on twitter and ends on the phone is not an easy one, for agents or for consumers. BT together with their partners Cisco, have picked up valuable insights as they help organisations all around the world manage these day-to-day complexities. You are invited to join us for breakfast at which we will share our insights and learnings.

Location
Cisco, Eastpoint Business Park, Alfie Byrne Road, Dublin 3.

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Date:
23.10.2018

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November 2018

10.11.2018

CCMA Irish Customer Contact & Shared Services Awards 2018

Our annual industry awards with 17 categories, application pack can be downloaded with details for entry can be downloaded now.

Location
Clayton Hotel, Burlington Road, Dublin 4.

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Date:
10.11.2018

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28.11.2018

CCMA Sponsor Event - Oracle Customer Journey Mapping Workshop - Dublin.

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Bank of Ireland, Montrose Branch, Donnybrook, Dublin 4.

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Date:
28.11.2018

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29.11.2018

CCMA Sponsor Event Oracle Customer Journey Mapping Workshop - Cork.

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Cork venue tbc

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Date:
29.11.2018

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