Telus International, North Dock, Dublin 1, D01 X7H6.

CCMA Member Forum

CCMA Members Forum - TELUS International - Emerging Trends & Innovations: Shaping the Future of CX in Ireland

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. In this presentation and Q&A session the TELUS International team will share insights into what the future of CX looks like for Ireland, examine the advent of AI and what this means for the industry and explore real-life examples from a leading edge organisation that offer valued-added experiences for their clients and team members.

One Microsoft Place, South County Business Park, Carmanhall, Leopardstown, Dublin, D18 P521.

CCMA Sponsor Event

CCMA Sponsor Event - NICE, Microsoft and IBM - Mastering the Art of Contact Centre Talent Retention in the AI era.

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The River Lee Hotel, Cork.

CCMA Member Forum

CCMA Members Forum - Cork CX Showcase

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board.

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Webinar 12 noon

CCMA Sponsor Event

Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation

Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.

CCMA Member Forum

CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement

CCMA AGM Webinar 4.30 p.m.

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2024

9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?