CCMA CX Summit 2018 - Delivering CX Transformation and Achieving Employee Engagement

Our annual industry gathering will discuss key challenges facing our sector in 2018 specifically addressing the topics of CX Transformation in the Digital Era and Achieving Employee Engagement. Killashee House Hotel, Naas, Co. Kildare.
May 24th 2018


Killashee House Hotel, Naas, Co. Kildare.


Eoghan McDermott of the Communications Clinic will once again MC our annual conference. A detailed agenda will be available shortly.

We are delighted to confirm that the following senior industry executives will be taking part in this year's CCMA annual conference:

  • Annette Hickey, Senior Director Customer Solutions EMEA, PayPal & Dublin Site Lead, PayPal.
  • Denis Lucey,  Vice President, EMEA Support & Deployment Services, Dell EMC.
  • Chris Lynch, Vice President, Professional Business Services, Pramerica - “Talent Engagement - Driving Capabilities – The Pramerica Story”.
  • Daryn Mason, Customer Experience Thought Leader & Blogger - "Digital Transformation and the Laws of PhysiCX".
  • Michael McCarthy,  VP Customer, Virgin Media.
  • Luke Mills, Managing Director, Accenture - "Customer Service at a Crossroads - Analogue Past, Digital Future".
  • Elaine Murphy, General Manager, LiveTiles, Ireland - When your employees should determine your CX Brand. 
  • Grainne Parker, Health & Wellness Coach and Director at, Co-Author of ‘Move Train Nourish,  The Sustainable Way to a Healthier You’ speaking on the topic of "Why delivering CX Transformation rests on putting ourselves first".
  • Sarah Roxborough, Senior HR Director Global Talent at Plantronics - "Smarter Employee Engagement".

The cost per delegate for CCMA members is €199 (cost for non-members is €249). If two or more delegates attend from one member company the cost per delegate is reduced to €179.


Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.