June 27th 2018
Vhi Healthcare, IDA Industrial Park, Purcellsinch, Dublin Road, Kilkenny.
This is a breakfast briefing event that will take place from 9.30 till 12.30 p.m. and will include a tour of the Vhi Customer Service Centre.
The agenda for this event is as follows:
|9.30 - 10.00 a.m.||Registration/Networking/Breakfast|
|10.00 - 10.30 a.m.||Overview of Vhi Customer Service Contact Centre||Therese Bourke, Head of Customer Service, VHI.|
|10.30 - 11.00 a.m.||
The Voice of the Customer -
How our Contact Centre creates a Customer Centric Culture…
|Louise McDonald, Customer Service Manager, VHI.|
|11.00 - 11.30 a.m.||Empower your Team to Deliver Great Customer Service.||Meet the Team|
|11.30 - 11.45 a.m.||Continuous Improvement, Innovation and Empowerment.||Therese Bourke, Head of Customer Service, VHI.|
|11.45 - 12 noon||Q & A|
|12.00 - 12.30 p.m.||Tour of Contact Centre|
|12.30 - 1.00 p.m .||Lunch/Networking Opportunity|
Please note competitors to Vhi Healthcare are kindly requested not to attend this event.
Reserve a Place at This Event
Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.