CCMA Members Forum Vhi Healthcare Customer Service Contact Centre Continuous Improvement in the Customer Experience

Vhi Healthcare were the winners of the award for Customer Contact Centre of the Year - Medium at the 2017 CCMA Awards. The company was recognised for continuing to place their customers at the forefront of their customer service operation, by creating a culture where team members embrace all things customer and focus on performance improvements and advancements, all in the pursuit of operational and service excellence. A never-ending journey……. At this forum Vhi Healthcare will showcase their award winning centre. Vhi Healthcare, Vhi Business Centre, IDA Business Park, Purcellsinch, Dublin Road, Kilkenny.
June 27th 2018
 

Location

Vhi Healthcare, IDA Industrial Park, Purcellsinch, Dublin Road, Kilkenny.

 

This is a breakfast briefing event that will take place from 9.30 till 12.30 p.m. and will include a tour of the Vhi Customer Service Centre. 

The agenda for this event is as follows: 

Time  Topic  Speaker
9.30 - 10.00 a.m.  Registration/Networking/Breakfast  
10.00 - 10.30 a.m.                               Overview of Vhi Customer Service Contact Centre  Therese Bourke, Head of Customer Service, VHI.
10.30 - 11.00 a.m.  The Voice of the Customer -

How our Contact Centre creates a Customer Centric Culture…
 

Louise McDonald, Customer Service Manager, VHI.
11.00 - 11.30 a.m.                                           Empower your Team to Deliver Great Customer Service. Meet the Team 
11.30 - 11.45 a.m. Continuous Improvement, Innovation and Empowerment.  Therese Bourke, Head of Customer Service, VHI.
11.45 - 12 noon Q & A   
12.00 - 12.30 p.m.  Tour of Contact Centre   
12.30 - 1.00 p.m . Lunch/Networking Opportunity  

Please note competitors to Vhi Healthcare are kindly requested not to attend this event. 

 

Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.