Webinar 3 p.m.

CCMA Sponsor Event

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

Traditional customer feedback mechanisms, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, have been longstanding tools in gauging customer sentiment - but how effective are they at providing context-rich insights from your customers? Join this powerful panel of women CX leaders as we explore how to break from solely relying on legacy feedback tools and embrace innovative, AI-driven insights that enhance traditional methods to deliver optimised results.

Webinar 12 noon

CCMA Member Forum

CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

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On Line 4.30 p.m.

CCMA Member Forum

CCMA Annual General Meeting 2025

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Northern Trust,

CCMA Member Forum

CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

Webinar 11 a.m.

CCMA Sponsor Event

Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI