Webinar 3 p.m.
CCMA Sponsor Event
Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers
Traditional customer feedback mechanisms, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, have been longstanding tools in gauging customer sentiment - but how effective are they at providing context-rich insights from your customers? Join this powerful panel of women CX leaders as we explore how to break from solely relying on legacy feedback tools and embrace innovative, AI-driven insights that enhance traditional methods to deliver optimised results.
Webinar 12 noon
CCMA Member Forum
CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries
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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.
CCMA Sponsor Event
CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025
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Northern Trust,
CCMA Member Forum
The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
CCMA Sponsor Event
Webinar 12 noon
CCMA Member Forum
Webinar 11 a.m.
CCMA Sponsor Event