On Line 4.30 p.m.

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2026

The Annual General Meeting (AGM) of CCMA Ireland CLG will be held on-line at 4.30 p.m. on Thursday 10th September for the 2025 CCMA Accounts. The meeting will be chaired by Barry O'Toole Chairperson and Director. All paid up members are welcome to attend the AGM. During the AGM, those members entitled to vote will be asked to consider and vote on the resolutions and business set out below.

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Service Level Workshop - Customer Service Metrics & Benchmarking in the new world of AI

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River Lee Hotel, Western Road, Cork.

CCMA Workshop

CCMA Workshop - Introduction to CX Journey Mapping

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Riverlee Hotel, Cork.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Zoom - From Attrition to Advocacy: Retaining and Growing Talent in the Contact Centre

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The Merrion Hotel, Upper Merrion Street, Dublin 2, Ireland. D02 KF79.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - Winning the Boardroom: Building a Business Case for CX Transformation.

Webinar 12 noon

CCMA Sponsor Event

CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What?

Webinar 12 noon

CCMA Member Forum

CCMA Awards 2026 - Webinar - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

Vhi, IDA Ireland Purcellsinch Business Park, Dublin Road, Kilkenny, R95 WKK6.

CCMA Member Forum

CCMA Members Forum - Vhi - Harnessing Technology, Data & People to Deliver Exceptional Customer Experience