Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993.

CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

We're excited to welcome CCMA members to Workhuman's offices for an interactive session exploring how a single CSAT survey evolved into a comprehensive Voice of Customer program capturing over 100,000 responses per year. The session will feature presentations and a hands-on workshop from Workhuman's CX team

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Forum

CCMA Workshop - Team Coaching: How Coaching fits in the era of the New Contact Centre

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On Line 4.30 p.m.

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2026

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Service Level Workshop - Customer Service Metrics & Benchmarking in the new world of AI

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River Lee Hotel, Western Road, Cork.

CCMA Workshop

CCMA Workshop - Introduction to CX Journey Mapping

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Riverlee Hotel, Cork.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Zoom - From Attrition to Advocacy: Retaining and Growing Talent in the Contact Centre

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The Merrion Hotel, Upper Merrion Street, Dublin 2, Ireland. D02 KF79.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - 8x8 - Winning the Boardroom: Building a Business Case for CX Transformation.

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Webinar 12 noon

CCMA Sponsor Event

CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What?

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