CCMA Sponsor Event

CCMA Sponsor Webinar - Zoom - Scaling to $5bn with AI: the SharkNinja Story

Join us for a breakdown of how SharkNinja redesigned its service operation around AI, across 4 core functions: agent productivity, customer interactions, service operations and business value, in partnership with Zoom. This session goes beyond surface-level showcases to reveal how a global consumer brand is operationalising AI at scale, from channel strategy to value measurement. Every business with a customer experience function can take learning from this deep discussion.

CCMA Member Forum

CCMA Members Forum - Bank of Ireland - Human Values in Practice – Navigating Change, Protecting Customers.

CCMA Sponsor Event

CCMA Sponsor Webinar - NiCE - Empowering CX: Turning Knowledge into Revenue with AI.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Sponsor Briefing - ABP Consultancy & IBM - Governance and Trustworthy AI – The Foundation for a Successful AI Business Strategy

Webinar 12 noon

CCMA Sponsor Event

CCMA Sponsor Webinar - Calabrio - Smarter Scheduling, Stronger Teams: How Pobal Transformed Their Workforce Operations

The Dean Hotel Dublin, 33 Harcourt St, Saint Kevin's, Dublin.

CCMA Sponsor Event

CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland

Webinar 3 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - 8x8 - The Night the Silos Disappeared: A Practical Guide to UC + CC on One Platform.