Sponsor Event - VoiceSage - Overcoming Customer Contact Barriers A Proactive Credit Collections Case-Study With SSE Airtricity

Contacting customers has never been more complex. This added complexity means more points of friction along the customer journey. Nobody knows this better than people in Credit Control. At this sponsored event VoiceSage will discuss how to overcome customer contact barriers with a particular focus on credit collections. The briefing will include a client case study with SSE Airtricity. Westbury Hotel, Balfe Street, Dublin 2.
February 26th 2019
 

Location

Westbury Hotel, Balfe Street, Dublin 2. 

 

This will be a breakfast briefing from 8.30 a.m. till 10.30 a.m.

Topics to be discussed include:

  • Identifying and removing friction from the customer journey
  • Adapting to changes in technology & customer behaviour
  • Improving collection rates for customers at each stage
  • Rich Media Messaging and the future of Direct to Customer Contact. 

About the Speakers:

Andy McNulty, Accounts Receivable Manager of SSE, has developed a detailed strategy to deal with this complex problem and will bring you through his methodologies. 

Matt Weil is Head of Product at VoiceSage and is developing the tools required to deliver these strategies. He will present on the latest developments in customer contact technology. Prior to joining VoiceSage Matthew worked for Realex Payments, where he gained significant international experience and was responsible for all acquirer integrations, as well as acting as product owner for four independent teams of developers. Matthew who is a certified Product Owner brings creativity and total product focus to his role.

Please note competitors to VoiceSage are kindly requested not to attend this event. 

 

Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.