January 29th 2019
Louis Fitzgerald Hotel, Naas Road, Newlands Cross, Dublin, D22 X5N7.
Join Welltel and guests for a breakfast event from 9.30 a.m.
Speakers at this event will be:
- Jonathan Wax, The Contact Centre in 2020.
- Erica Mackay, Customer Case Study.
- Wendy Riordan, Irish Market Focus.
The agenda is as follows:
|9.30 a.m.||Breakfast and Networking|
|10.00 a.m.||Opening - Dorothy O'Byrne, Managing Director CCMA.|
|10.05 a.m.||NICE – The Contact Centre in 2020 – Will there still be room for agents after AI and Automation? - Jonathan Wax, VP EMEA – Nexidia.|
|10.45 a.m.||NICE – The Truth about Deploying Speech Analytics: the good, the bad and lessons learned - Erica Mackay, Marketing Director - 4Life Direct International.|
|11.20 a.m.||Welltel - Irish Market Focus - Wendy Riordan, Senior Consultant, Welltel.|
Please note competitors to Welltel are kindly requested not to attend this event.
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