CCMA Member Workshop Delivering Effective Frontline Coaching to Drive Results A One Day Workshop

In a recent survey by Deloitte and MIT of 4300 business executives, the biggest challenge managers identified was in getting their people to be willing and able to take controlled risks, and to deal with ambiguity and constant change in the operation. Executives also thought that learning on-the-job was the most effective way to improve skills and build confidence for both front-line staff and first line management - but how? Redcow Moran Hotel, Dublin, D22 YX80.
March 7th 2019


Red Cow Moran Hotel, Dublin, D22 YX80.


This one day workshop will explore how to bring coaching tools and techniques to front-line managers and staff and how to make coaching conversations personal and effective, but also visible and reportable. 

The workshop will take place from 9.30 a.m. till 4.30 p.m. and will be delivered by Cormac Murphy of Ennovate Consulting. 

We will investigate the connection between coaching and objective results in NPS, Conversion rates and Retention.  During the afternoon we will discuss a case study from a leading Irish insurance organisation on leveraging coaching to deliver results.

Expect to come away from the day with new ideas about how to increase your first-line managers ability to coach and more understanding of the tools and techniques available to support them in doing so.

There is a charge of €100 per attendee to include breaks and lunch. 

Event Fee

CCMA Members: €100.00

To avail of the CCMA Ireland Members rate, join CCMA Ireland and become part of a dynamic networking group and share best practices and ideas with your Customer Contact industry peers.


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