CCMA Members Forum Northern Trust Limerick Putting the Customer at the Centre

Winners of the award Customer Contact Centre of the Year - Medium - at this forum Northern Trust will outline the approach it takes to talent acquisition and staff retention, and the important role it plays in delivering excellent customer service. The forum will also focus on Northern Trust's training and contact centre management practices as well as discussing upcoming technology opportunities and automation. Northern Trust, City East Plaza, Towlerton, Ballysimon, Limerick, V94 X2N9.
May 9th 2019
 

Location

Northern Trust, City East Plaza, Towlerton, Ballysimon, Limerick, V94 X2N9.

 

The forum will take place from 9.45 a.m. till 12 noon.

The agenda is as follows:

9.30 - 10.00 a.m.  Welcome - Registration & Networking 
10.00 - 10.15 a.m.  Welcome  & History of NT in Limerick
10.15 - 10.35 a.m.  Transfer Agency Overview 
10.35 - 10.55 a.m.  Partner Engagement and Business Resource Councils  
11.00 - 11.20 a.m.  Breakout session – Various Topics
11.20 - 11.45 a.m.  Partner Development  
11.45 - 11.55 a.m.  Resource Planning
11.55 - 12 noon  Wrap Up & Close 

 

Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.