CCMA Members Forum - Battle Ready! How Blizzard CS Raised Its Game During A Period of Exceptional Volumes

Join Blizzard Entertainment Cork, winner of the Customer Contact Centre of the Year – Large at the 2018 CCMA Awards, to learn about how they managed and excelled in a period of exceptional volumes using enhanced technological, process and people solutions. Blizzard Entertainment, Atrium Building, Blackpool Retail Park, Cork.
May 2nd 2019
 

Location

Blizzard Entertainment, Atrium Building, Blackpool Retail Park, Cork.

 

Over this critical six-week period of a global game launch, Blizzard prepared and optimized its service to not only achieve their service levels, but exceed them. At this event they'll tell the story of how they managed this, and give insights on the changes they made to ensure they were "Battle Ready" - all while focusing on the customer experience, and safe-guarding their employee's wellbeing.

Topics will include:

  • Introduction to Blizzard Entertainment
  • The Journey So Far
  • The Battle for Azeroth
  • Leading the Charge
  • Victory!

The agenda will be as follows:

  • 09:30 – 10:00 a.m. Registration
  • 10:00 – 11:30 a.m. Presentation
  • 11:30 – 11:45 a.m. Break
  • 11:45 – 12:45 p.m. Presentation continues
  • 12:30 – 13:00 p.m. Light lunch will be served (sandwiches, refreshments)
  • 12:45 – 13:00 p.m. Q&A
  • 13:00 – 13:20 p.m. (Optional) Site Tour
  • 13:00 – 13:30 p.m. (Optional) Additional Q&A with SME’s/Presenters

 


 

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