Upcoming events
27th March, 2025
The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
CCMA Sponsor Event
Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation
Past events
26th October, 2022
In Person Workshop 11.00 a.m. - 5.00 pm

CCMA Workshop
CCMA - Leadership Development Workshop - How to Implement a Hybrid Working Framework for your Team
Read More25th October, 2022
Dublin City Centre

CCMA Workshop
CCMA Member Workshop - Complaints Management As A CX Differentiator
Read More13th October, 2022
Three, National Technology Park, Castletroy, Limerick.

CCMA Member Forum
CCMA - Member Forum - Three - How we built an Award Winning Contact Centre
Read More29th September, 2022
The Ivy, 13 -17 Dawson Street, Dublin.

CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT
Read More22nd September, 2022
Webinar 2 p.m.

CCMA Member Forum
CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning
View Webinar21st September, 2022
Webinar 2 p.m.

CCMA Sponsor Event
Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen
Access Webinar Recording