Upcoming events
27th March, 2025
The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
CCMA Sponsor Event
Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation
Past events
14th September, 2022
Webinar 2 p.m.

CCMA Sponsor Event
CCMA Sponsor Webinar - Workair Series Featuring 8x8 - CX & Technology Market Predictions for 2023 and beyond
Read More11th August, 2022
Webinar 12 noon

CCMA Member Forum
CCMA Member Survey 2022 - Results Presentation
Read More05th July, 2022
Webinar 2 p.m.

CCMA Member Forum
CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call
View Recording23rd June, 2022
SalesSense, Finnabair Business Park, Dundalk, Co. Louth.

CCMA Member Forum
CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution
Read More22nd June, 2022
CarTrawler

CCMA Member Forum
CCMA - Member Forum - CarTrawler - How we built an Award Winning Contact Centre
Read More