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Events calendar

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Aviva Stadium, Dublin.

CCMA Sponsor Event - Verint - CX Solutions Clinic

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Radisson Blu, Golden Lane, Dublin.

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

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Republic of Work, 12 South Mall, Cork, T12 RD43.

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

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The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

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Upcoming events

20th March, 2025

Radisson Blu, Golden Lane, Dublin.

CCMA Sponsor Event

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

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25th March, 2025

Republic of Work, 12 South Mall, Cork, T12 RD43.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

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Book now

27th March, 2025

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

Read More
Book now

02nd April, 2025

Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H.

CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

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Book now

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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10th April, 2025

Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

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Book now

30th April, 2025

Talbot Hotel Stillorgan, Stillorgan Rd, Stillorgan, Dublin, A94 V6K5.

CCMA Sponsor Event

Sponsor Workshop - Digital Transformation: Achieving 90% Online Services by 2030.

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Past events

04th November, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA CX Masterclass 2 - W5 - Customer Centric Design

CCMA Workshop

CCMA CX Masterclass 2 - W5 - Customer Centric Design

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20th October, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

CCMA Workshop

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

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19th October, 2021

On Line Workshop 9.30 a.m. - 11.30 a.m.

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

CCMA Workshop

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

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15th October, 2021

Webinar 11 a.m.

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

CCMA Member Forum

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

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07th October, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

CCMA Workshop

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

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06th October, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

CCMA Sponsor Event

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

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