shape
shape

Events calendar

S M T W T F S
29
30
31
1
2
3
4
5
6
7
8
9
10

Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

11
12
13
14
15
16
17
18
19
20
21
22
23

Dublin City Centre.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

24
25
26
27
28
29
30

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

31
1

Upcoming events

23rd January, 2025

Dublin City Centre.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

Read More Book now

30th January, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

Read More
Book now

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

Read More
Book now

13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

Read More
Book now

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

Read More
Book now

Past events

14th September, 2021

Webinar 10 a.m.

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

Read More

08th September, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

CCMA Sponsor Event

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

View Webinar

28th July, 2021

Webinar 2 p.m.

CCMA Launch of Members Benchmarking Report 2021

CCMA Member Forum

CCMA Launch of Members Benchmarking Report 2021

Read More

15th July, 2021

Webinar 10 a.m.

CCMA Sponsor Event - Talkdesk - How AI is Delivering a New Generation of CX Analytics

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - How AI is Delivering a New Generation of CX Analytics

Read More

14th July, 2021

Webinar 2 p.m.

CCMA Irish Customer Contact & Shared Services Awards 2021 - Judges Call

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2021 - Judges Call

View Webinar

30th June, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - ServisBot - From On Boarding to HR to Help Desk: How AI Bots Reduce Friction, Increase Productivity and Improve Employee Satisfaction

CCMA Sponsor Event

CCMA Sponsor Webinar - ServisBot - From On Boarding to HR to Help Desk: How AI Bots Reduce Friction, Increase Productivity and Improve Employee Satisfaction

Read More