Events | CCMA

Events calendar

March 2025

March 2025

April 2025

May 2025

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9	10	11	12 Aviva Stadium, Dublin. CCMA Sponsor Event - Verint - CX Solutions Clinic	13 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers	14	15
16	17	18	19	20 Radisson Blu, Golden Lane, Dublin. Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence	21	22
23	24	25 Republic of Work, 12 South Mall, Cork, T12 RD43. CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform	26	27 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation	28	29
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5	6	7	8	9	10 Webinar 12.00 p.m. CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting	11
12	13	14	15	16	17	18
19	20	21	22	23 Marlin Hotel, 11 Bow Ln E, St Stephen's Green, Dublin, D02 AY81. CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre	24	25
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2	3	4	5 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA Members Forum - Building a Successful Inside Sales Organisation	6	7	8
9	10	11	12 Webinar 3 p.m. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. Webinar 3 p.m. CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.	13 Lawlors Hotel, Naas, Co. Kildare. CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience	14 Webinar 2.00 p.m. CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models	15
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23	24	25	26	27 Radisson Blu Royal Hotel, Golden Lane, Dublin 8, D08 VRR. CCMA Sponsor Breakfast Briefing - Tata Communications - Harnessing AI and CX Automation for the Contact Centre of Tomorrow	28	1

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9	10	11	12 Aviva Stadium, Dublin. CCMA Sponsor Event - Verint - CX Solutions Clinic	13 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers	14	15
16	17	18	19	20 Radisson Blu, Golden Lane, Dublin. Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence	21	22
23	24	25 Republic of Work, 12 South Mall, Cork, T12 RD43. CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform	26	27 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation	28	29
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30	31	1	2 Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H. CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management	3	4	5
6	7	8	9 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.	10 Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43. CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group.	11	12
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27	28	29	30 Talbot Hotel Stillorgan, Stillorgan Rd, Stillorgan, Dublin, A94 V6K5. Sponsor Workshop - Digital Transformation: Achieving 90% Online Services by 2030.	1	2	3

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18	19	20	21	22 Radisson Blu, Golden Lane, Dublin. CCMA Annual Conference 2025	23	24
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Upcoming events

CCMA Sponsor Event

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

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CCMA Sponsor Event

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

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CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

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CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group.

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Book now

CCMA Sponsor Event

Sponsor Workshop - Digital Transformation: Achieving 90% Online Services by 2030.

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Book now

Past events

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

CCMA Sponsor Event

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

CCMA Launch of Members Benchmarking Report 2021

CCMA Member Forum

CCMA Launch of Members Benchmarking Report 2021

CCMA Sponsor Event - Talkdesk - How AI is Delivering a New Generation of CX Analytics

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - How AI is Delivering a New Generation of CX Analytics

CCMA Irish Customer Contact & Shared Services Awards 2021 - Judges Call

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2021 - Judges Call

CCMA Sponsor Webinar - ServisBot - From On Boarding to HR to Help Desk: How AI Bots Reduce Friction, Increase Productivity and Improve Employee Satisfaction

CCMA Sponsor Event

CCMA Sponsor Webinar - ServisBot - From On Boarding to HR to Help Desk: How AI Bots Reduce Friction, Increase Productivity and Improve Employee Satisfaction