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Events calendar

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Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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Dublin City Centre.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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Upcoming events

10th January, 2025

Webinar 12.00 p.m.

CCMA Member Forum

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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23rd January, 2025

Dublin City Centre.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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Book now

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

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13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

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Book now

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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Past events

12th September, 2024

Webinar 12 Noon

Sponsor Webinar - NICE - Beyond Operational Efficiency – Transforming the Contact Centre with AI and Automated Interaction Summaries

CCMA Sponsor Event

Sponsor Webinar - NICE - Beyond Operational Efficiency – Transforming the Contact Centre with AI and Automated Interaction Summaries

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11th September, 2024

Gas Networks Ireland, Network Services Centre, St. Margaret's Road, Finglas, Dublin.

CCMA Members Forum - Gas Networks Ireland - Best CX Award Winners Showcase - To be at the heart of Ireland’s energy future

CCMA Member Forum

CCMA Members Forum - Gas Networks Ireland - Best CX Award Winners Showcase - To be at the heart of Ireland’s energy future

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23rd July, 2024

Webinar 12 noon

CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams

CCMA Sponsor Event

CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams

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28th June, 2024

Webinar 12 noon

CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call

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26th June, 2024

Vhi Healthcare, IDA Business Park, Purcellsinch, Kilkenny, R95 WKK6.

CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

CCMA Member Forum

CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

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19th June, 2024

Accenture, The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin 2, D02 YN32.

CCMA Sponsor Event - Accenture - Understanding the Customer Imperative

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - Understanding the Customer Imperative

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