Events | CCMA

Events calendar

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8	9	10 Webinar 3 p.m. CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World	11	12	13	14
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7	8	9	10	11	12 Webinar 12 noon CCMA Webinar - How to Avoid the 5 most common mistakes in Contact Centre Operations in 2024 - Dara Kiernan KPI Consulting	13
14	15	16	17 Killashee House Hotel, Naas, Co. Kildare, W91 DC98. CCMA Sponsor Breakfast Briefing - evcoms - How Can Brands Maximize CX with the latest AI developments? Embracing innovation to move beyond the hype!	18	19	20
21	22	23	24	25	26 Webinar 12 noon CCMA Webinar – Leading your Team into 2024 - 5 Tips to run an effective Coaching Programme - Alison Creed - The Coaching Creed	27
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28	29	30	31	1 Lidl Ireland, Head Office, Main Road, Tallaght, Dublin, D24 N5XV. CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023	2	3
4	5	6	7	8	9 Webinar 12 noon Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts	10
11	12	13	14	15 Webinar 12 noon CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration	16	17
18	19	20	21	22	23 Webinar 12 noon CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)	24
25	26	27	28	29 CCMA AGM Webinar 4.30 p.m. 9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA AGM Webinar 4.30 p.m. CCMA Ireland CLG - Annual General Meeting 2024 9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?	1	2

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3	4	5	6 Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick. CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement	7 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. Webinar 12 noon Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board. Webinar 12 noon Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation	8	9
10	11	12	13 The River Lee Hotel, Cork. CCMA Members Forum - Cork CX Showcase	14	15 One Microsoft Place, South County Business Park, Carmanhall, Leopardstown, Dublin, D18 P521. CCMA Sponsor Event - NICE, Microsoft and IBM - Mastering the Art of Contact Centre Talent Retention in the AI era.	16
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24	25	26	27 Telus International, North Dock, Dublin 1, D01 X7H6. CCMA Members Forum - TELUS International - Emerging Trends & Innovations: Shaping the Future of CX in Ireland	28	29	30
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7	8	9	10	11 Dean Hotel, 33 Harcourt Street, Dublin 2. Sponsor Event - Workair Series with 8x8 - Unlock Value and Delight Customers: Experience the Power of Self-Service AI Automation	12	13
14	15	16	17 Workhuman, Unit 18 Beckett Way, Park West Business Park, Dublin 12, D12 R297. CCMA Members Forum - Workhuman – Improving Customer Service Quality with CallMiner	18	19 Webinar 12 noon CCMA Sponsor Webinar - evcoms - AI Unleashed: Exploring the Future with Bots.	20
21	22	23	24	25 Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA Sponsor Event - Verint - Experience the Difference: Harnessing AI and CX Automation for the Contact Centre of Tomorrow	26	27
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28	29	30	1	2 eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - eir’s transformation journey	3	4
5	6	7	8 Google, Bolands Mill, Barrow Street, Dublin 4. CCMA Members Forum hosted by Google - Embracing Empathy for a better Customer Experience	9	10	11
12	13	14 Vodafone, 10 Mountainview, Leopardstown, Dublin 18. CCMA Sponsor Event - Genesys, TTEC Digital & Vodafone - Elevate Your CX: Fulfilling Promises Through Advanced Digital Solutions	15	16	17	18
19	20	21	22	23 Leopardstown Racecourse, Dublin 18, D18 C9V6. CCMA Annual Industry Conference - CX 2024 - A Roadmap for Digital Customer Experience & Employee Engagement Innovation	24	25
26	27	28	29	30 Uniquely, Finnabair Estate, Dundalk Co. Louth, A91 AP96. CCMA Members Forum - Uniquely - Leading the way in Customer Engagement	31	1

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2	3	4	5 ptsb, Corporate Centre, Carysfort Avenue, Blackrock, A94 R891. CCMA Members Forum - ptsb - Delivering on our CX Ambition	6	7	8
9	10	11	12	13	14 Webinar 11.00 a.m. to 11.30 a.m. CCMA Sponsor Webinar - Verint - Transforming CX: Harness Automation & AI for Proven ROI and Operational Excellence	15
16	17	18	19 Accenture, The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin 2, D02 YN32. CCMA Sponsor Event - Accenture - Understanding the Customer Imperative	20	21	22
23	24	25	26 Vhi Healthcare, IDA Business Park, Purcellsinch, Kilkenny, R95 WKK6. CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.	27	28 Webinar 12 noon CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call	29
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21	22	23 Webinar 12 noon CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams	24	25	26	27
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8	9	10	11 Gas Networks Ireland, Network Services Centre, St. Margaret's Road, Finglas, Dublin. CCMA Members Forum - Gas Networks Ireland - Best CX Award Winners Showcase - To be at the heart of Ireland’s energy future	12 Webinar 12 Noon Sponsor Webinar - NICE - Beyond Operational Efficiency – Transforming the Contact Centre with AI and Automated Interaction Summaries	13	14
15	16	17	18 Bank of Ireland, Whitestown, Tallaght, Dublin 24. CCMA Members Forum - Bank of Ireland - Leadership & Technology – a Human Centred Approach	19 Webinar 1 p.m. CCMA Sponsor Webinar - NICE - CX Trends Shaping the Future - Join the AI Drive CX Revolution	20	21
22	23	24	25 Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI. CCMA Sponsor Event - Verint - The CX Automation Forum	26 Webinar 4.30 p.m. CCMA Annual General Meeting 2024	27	28
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29	30	1	2	3 Kilkea Castle, Kilkea Demesne, Castledermot, Co. Kildare, R14 XE97. CCMA Sponsor Breakfast Briefing - NICE - CX Trends Shaping the Future	4	5
6	7	8 Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick. CCMA Sponsor Event - Genesys - Innovating Experience Excellence at Uber with Genesys	9	10 The Convention Centre Dublin CCMA Sponsor - AWS Cloud Day	11	12
13	14	15 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Member Briefing - How AIB Used Complaint Handling To Drive Customer Loyalty	16	17 Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction	18	19
20	21	22	23	24 Fitzwilliam Hotel, St. Stephen's Green, Dublin. Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale	25	26
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10	11	12	13	14 Clayton Hotel, Burlington Road, Leeson Street Upper, Dublin 4. CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence	15	16
17	18	19	20 Webinar 9.30 a.m. to 10.30 a.m. CCMA Members Forum - Menopause at Work - Insights & Learnings	21 Webinar 12 Noon CCMA Sponsor Webinar - NICE - Exploring how your business can leverage data-driven insights to enhance CX and operational performance.	22 Hall 4, RDS, Ballsbridge, Dublin. CCMA Irish Customer Contact & Shared Services Awards 2024	23
24	25	26 DigitalWell, Two Haddington Buildings, Haddington Road, Dublin 4 D04 HE94. Sponsor Breakfast Briefing - DigitalWell - CX Transformation: Laying the Foundations for Success	27	28	29	30

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1	2	3	4	5	6	7
8	9	10 Webinar 3 p.m. CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World	11	12	13	14
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Upcoming events

Past events

CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams

CCMA Sponsor Event

CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams

CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call

View Webinar Recording & Presentation

CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

CCMA Member Forum

CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

View Presentation

CCMA Sponsor Event - Accenture - Understanding the Customer Imperative

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - Understanding the Customer Imperative

CCMA Sponsor Webinar - Verint - Transforming CX: Harness Automation & AI for Proven ROI and Operational Excellence

CCMA Sponsor Event

CCMA Sponsor Webinar - Verint - Transforming CX: Harness Automation & AI for Proven ROI and Operational Excellence

CCMA Members Forum - ptsb - Delivering on our CX Ambition

CCMA Member Forum

CCMA Members Forum - ptsb - Delivering on our CX Ambition