shape
shape

Events calendar

S M T W T F S
26
27
28
29
30
31
1
2
3
4
5

IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Members Forum - Building a Successful Inside Sales Organisation

6
7
8
9
10
11
12

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

13

Lawlors Hotel, Naas, Co. Kildare.

CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience

14

Webinar 2.00 p.m.

CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models

15
16
17
18
19
20
21
22
23
24
25
26
27
28
1

Upcoming events

05th February, 2025

IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Member Forum

CCMA Members Forum - Building a Successful Inside Sales Organisation

Read More Book now

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

Read More
Book now

13th February, 2025

Lawlors Hotel, Naas, Co. Kildare.

CCMA Sponsor Event

CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience

Read More
Book now

14th February, 2025

Webinar 2.00 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models

Read More
Book now

05th March, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

Read More
Book now

12th March, 2025

Aviva Stadium, Dublin.

CCMA Sponsor Event

CCMA Sponsor Event - Verint - CX Solutions Clinic

Read More
Book now

13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

Read More
Book now

Past events

12th September, 2024

Webinar 12 Noon

Sponsor Webinar - NICE - Beyond Operational Efficiency – Transforming the Contact Centre with AI and Automated Interaction Summaries

CCMA Sponsor Event

Sponsor Webinar - NICE - Beyond Operational Efficiency – Transforming the Contact Centre with AI and Automated Interaction Summaries

Read More

11th September, 2024

Gas Networks Ireland, Network Services Centre, St. Margaret's Road, Finglas, Dublin.

CCMA Members Forum - Gas Networks Ireland - Best CX Award Winners Showcase - To be at the heart of Ireland’s energy future

CCMA Member Forum

CCMA Members Forum - Gas Networks Ireland - Best CX Award Winners Showcase - To be at the heart of Ireland’s energy future

Read More

23rd July, 2024

Webinar 12 noon

CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams

CCMA Sponsor Event

CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams

Read More

28th June, 2024

Webinar 12 noon

CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call

View Webinar Recording & Presentation

26th June, 2024

Vhi Healthcare, IDA Business Park, Purcellsinch, Kilkenny, R95 WKK6.

CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

CCMA Member Forum

CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

View Presentation

19th June, 2024

Accenture, The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin 2, D02 YN32.

CCMA Sponsor Event - Accenture - Understanding the Customer Imperative

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - Understanding the Customer Imperative

Read More