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Events calendar

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Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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Dublin City Centre.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Upcoming events

23rd January, 2025

Dublin City Centre.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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30th January, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Book now

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

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Book now

13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

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Book now

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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Past events

15th January, 2021

Webinar 11 a.m.

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

CCMA Member Forum

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

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16th December, 2020

Webinar 11 a.m.

CCMA Sponsor Forum - Ask the Experts - How to Give your Team a Boost in 2021

CCMA Sponsor Event

CCMA Sponsor Forum - Ask the Experts - How to Give your Team a Boost in 2021

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25th November, 2020

Webinar 2 p.m.

CCMA Members Forum - Employer Obligations: Considering tax, legal and well-being obligations in a remote work working environment – An Industry Discussion.

CCMA Member Forum

CCMA Members Forum - Employer Obligations: Considering tax, legal and well-being obligations in a remote work working environment – An Industry Discussion.

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20th November, 2020

Dublin

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020

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18th November, 2020

Webinar 2 p.m.

CCMA Sponsor - ServisBOT - Interactive Workshop - How to Build a Digital Assistant for On-Boarding in 45 Minutes

CCMA Sponsor Event

CCMA Sponsor - ServisBOT - Interactive Workshop - How to Build a Digital Assistant for On-Boarding in 45 Minutes

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12th November, 2020

OnLine Workshop 10 a.m.

CCMA - Introduction to Customer Journey Mapping - Interactive Online Workshop

CCMA Member Forum

CCMA - Introduction to Customer Journey Mapping - Interactive Online Workshop

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