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Events calendar

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Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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Dublin City Centre.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Upcoming events

23rd January, 2025

Dublin City Centre.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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30th January, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Book now

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

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Book now

13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

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Book now

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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Book now

Past events

29th July, 2020

Webinar 2 p.m.

CCMA Sponsor Webinar - Welltel - What Will Your Contact Centre Be Like Post Lockdown?

CCMA Sponsor Event

CCMA Sponsor Webinar - Welltel - What Will Your Contact Centre Be Like Post Lockdown?

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24th July, 2020

Webinar 11 a.m.

CCMA Ask the Expert - Cormac Murphy Ennovate Consulting - Enhancing WFH Coaching Practices

CCMA Member Forum

CCMA Ask the Expert - Cormac Murphy Ennovate Consulting - Enhancing WFH Coaching Practices

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17th July, 2020

Webinar 11 a.m.

CCMA Ask the Expert - Fiona Buckley - What motivates you?, What motivates your team?

CCMA Member Forum

CCMA Ask the Expert - Fiona Buckley - What motivates you?, What motivates your team?

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10th July, 2020

Webinar 11 a.m.

CCMA Member Benchmarking & Covid 19 Study - Presentation of Results Webinar

CCMA Member Forum

CCMA Member Benchmarking & Covid 19 Study - Presentation of Results Webinar

View Research Report

01st July, 2020

Webinar 2 p.m.

Judges Call CCMA Irish Customer Contact & Shared Services Awards 2020

CCMA Member Forum

Judges Call CCMA Irish Customer Contact & Shared Services Awards 2020

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26th June, 2020

Webinar 11 a.m.

CCMA Ask the Expert - Catch It. Call It. Change It. - Mark Fenton

CCMA Member Forum

CCMA Ask the Expert - Catch It. Call It. Change It. - Mark Fenton

View Webinar & Presentation