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Events calendar

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Aviva Stadium, Dublin.

CCMA Sponsor Event - Verint - CX Solutions Clinic

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Radisson Blu, Golden Lane, Dublin.

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

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Republic of Work, 12 South Mall, Cork, T12 RD43.

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

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The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

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Upcoming events

20th March, 2025

Radisson Blu, Golden Lane, Dublin.

CCMA Sponsor Event

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

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25th March, 2025

Republic of Work, 12 South Mall, Cork, T12 RD43.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

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Book now

27th March, 2025

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

Read More
Book now

02nd April, 2025

Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H.

CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

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Book now

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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10th April, 2025

Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

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30th April, 2025

Talbot Hotel Stillorgan, Stillorgan Rd, Stillorgan, Dublin, A94 V6K5.

CCMA Sponsor Event

Sponsor Workshop - Digital Transformation: Achieving 90% Online Services by 2030.

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Past events

09th June, 2020

Webinar 11 a.m.

CCMA Community Chat - Lean Approaches To Increasing the Value of your CX Operation - Michelle Nolan

CCMA Member Forum

CCMA Community Chat - Lean Approaches To Increasing the Value of your CX Operation - Michelle Nolan

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05th June, 2020

Webinar 11 a.m.

CCMA - Ask the Expert - Kim Robertson - Work Force Planning in the “New Normal”

CCMA Member Forum

CCMA - Ask the Expert - Kim Robertson - Work Force Planning in the “New Normal”

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03rd June, 2020

Webinar 2 p.m.

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

CCMA Sponsor Event

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

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29th May, 2020

Webinar 11 a.m.

CCMA Ask the Expert - Ashling Williamson - Head of Service - Sky Ireland

CCMA Member Forum

CCMA Ask the Expert - Ashling Williamson - Head of Service - Sky Ireland

View Webinar & Presentation

26th May, 2020

Webinar 11 a.m.

CCMA Community Chat - Webinar - Covid 19 - Take the Time to Pause! - Orla Stafford

CCMA Member Forum

CCMA Community Chat - Webinar - Covid 19 - Take the Time to Pause! - Orla Stafford

View Webinar & Presentation

22nd May, 2020

Webinar 11 a.m.

CCMA - Ask the Expert - Michael Nolan eCommerce Leader - 22nd May 2020

CCMA Member Forum

CCMA - Ask the Expert - Michael Nolan eCommerce Leader - 22nd May 2020

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