Events | CCMA

Events calendar

S	M	T	W	T	F	S
23	24	25	26	27	28	1
2	3	4	5	6	7	8
9	10	11	12 Aviva Stadium, Dublin. CCMA Sponsor Event - Verint - CX Solutions Clinic	13 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers	14	15
16	17	18	19	20 Radisson Blu, Golden Lane, Dublin. Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence	21	22
23	24	25 Republic of Work, 12 South Mall, Cork, T12 RD43. CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform	26	27 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation	28	29
30	31	1	2	3	4	5

S	M	T	W	T	F	S
29	30	31	1	2	3	4
5	6	7	8	9	10 Webinar 12.00 p.m. CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting	11
12	13	14	15	16	17	18
19	20	21	22	23 Marlin Hotel, 11 Bow Ln E, St Stephen's Green, Dublin, D02 AY81. CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre	24	25
26	27	28	29	30	31	1

S	M	T	W	T	F	S
26	27	28	29	30	31	1
2	3	4	5 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA Members Forum - Building a Successful Inside Sales Organisation	6	7	8
9	10	11	12 Webinar 3 p.m. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. Webinar 3 p.m. CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.	13 Lawlors Hotel, Naas, Co. Kildare. CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience	14 Webinar 2.00 p.m. CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models	15
16	17	18	19	20	21	22
23	24	25	26	27 Radisson Blu Royal Hotel, Golden Lane, Dublin 8, D08 VRR. CCMA Sponsor Breakfast Briefing - Tata Communications - Harnessing AI and CX Automation for the Contact Centre of Tomorrow	28	1

S	M	T	W	T	F	S
23	24	25	26	27	28	1
2	3	4	5	6	7	8
9	10	11	12 Aviva Stadium, Dublin. CCMA Sponsor Event - Verint - CX Solutions Clinic	13 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers	14	15
16	17	18	19	20 Radisson Blu, Golden Lane, Dublin. Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence	21	22
23	24	25 Republic of Work, 12 South Mall, Cork, T12 RD43. CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform	26	27 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation	28	29
30	31	1	2	3	4	5

S	M	T	W	T	F	S
30	31	1	2 Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H. CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management	3	4	5
6	7	8	9 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.	10 Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43. CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group.	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30 Talbot Hotel Stillorgan, Stillorgan Rd, Stillorgan, Dublin, A94 V6K5. Sponsor Workshop - Digital Transformation: Achieving 90% Online Services by 2030.	1	2	3

S	M	T	W	T	F	S
27	28	29	30	1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 Radisson Blu, Golden Lane, Dublin 8, D08 VRR. CCMA Annual Conference 2025	23	24
25	26	27	28	29	30	31

S	M	T	W	T	F	S
1	2	3	4	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20	21
22	23	24	25	26	27	28
29	30	1	2	3	4	5

S	M	T	W	T	F	S
29	30	1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30	31	1	2

S	M	T	W	T	F	S
27	28	29	30	31	1	2
3	4	5	6	7	8	9
10	11	12	13	14	15	16
17	18	19	20	21	22	23
24	25	26	27	28	29	30
31	1	2	3	4	5	6

S	M	T	W	T	F	S
31	1	2	3	4	5	6
7	8	9	10	11	12	13
14	15	16	17	18	19	20
21	22	23	24	25	26	27
28	29	30	1	2	3	4

S	M	T	W	T	F	S
28	29	30	1	2	3	4
5	6	7	8	9	10	11
12	13	14	15	16	17	18
19	20	21	22	23	24	25
26	27	28	29	30	31	1

S	M	T	W	T	F	S
26	27	28	29	30	31	1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	1	2	3	4	5	6

S	M	T	W	T	F	S
30	1	2	3	4	5	6
7	8	9	10	11	12	13
14	15	16	17	18	19	20
21	22	23	24	25	26	27
28	29	30	31	1	2	3

Upcoming events

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

Read More Book now

CCMA Sponsor Event

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

Read More
Book now

CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

Read More
Book now

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

Read More
Book now

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group.

Read More
Book now

CCMA Sponsor Event

Sponsor Workshop - Digital Transformation: Achieving 90% Online Services by 2030.

Read More
Book now

CCMA Sponsor Event

CCMA Annual Conference 2025

Read More
Book now

Past events

CCMA - Ask the Expert - Michael Nolan eCommerce Leader - 22nd May 2020

CCMA Member Forum

CCMA - Ask the Expert - Michael Nolan eCommerce Leader - 22nd May 2020

Download Presentation

CCMA Community Chat - Webinar - Supporting a Coaching Culture in a WFH Environment - Cormac Murphy Ennovate Consulting - 19th May 2020

CCMA Member Forum

CCMA Community Chat - Webinar - Supporting a Coaching Culture in a WFH Environment - Cormac Murphy Ennovate Consulting - 19th May 2020

Download Presentation

CCMA Community Chat - Webinar - Ask the Expert - EoghanTomas McDermott - The Communications Clinic

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - EoghanTomas McDermott - The Communications Clinic

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Nutritional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

CCMA Member Forum

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Nutritional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

CCMA Community Chat - Webinar - Building YOUR resilience in the face of uncertainty - Neil Kelders

CCMA Member Forum

CCMA Community Chat - Webinar - Building YOUR resilience in the face of uncertainty - Neil Kelders

View Webinar & Presentation

CCMA Community Chat - Webinar - Ask the Expert - Joseph Walsh - LogMeIn

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - Joseph Walsh - LogMeIn

View Webinar & Presentation