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Events calendar

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Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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Dublin City Centre.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Upcoming events

23rd January, 2025

Dublin City Centre.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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30th January, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Book now

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

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Book now

13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

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Book now

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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Past events

02nd April, 2020

Webinar

CCMA Sponsor Webinar - IT Solutions & Liveperson - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience - 2nd April 2020

CCMA Sponsor Event

CCMA Sponsor Webinar - IT Solutions & Liveperson - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience - 2nd April 2020

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31st March, 2020

Webinar

CCMA Community Chat - Webinar - Engaging Employees during times of Disruption

CCMA Member Forum

CCMA Community Chat - Webinar - Engaging Employees during times of Disruption

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27th March, 2020

Community Chat Webinar

CCMA Community Chat - Webinar - Self-Care for You and Your Teams

CCMA Member Forum

CCMA Community Chat - Webinar - Self-Care for You and Your Teams

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24th March, 2020

Webinar

CCMA Community Chat - Strategies and Tools for Supporting Remote Teams - Alison Creed

CCMA Member Forum

CCMA Community Chat - Strategies and Tools for Supporting Remote Teams - Alison Creed

View Presentation Deck

20th March, 2020

Webinar

CCMA Community Chat - Webinar - Mindfulness Moments Recording

CCMA Member Forum

CCMA Community Chat - Webinar - Mindfulness Moments Recording

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11th March, 2020

Dublin

CCMA Workshop

CCMA Member Workshop - Proven Strategies for Managing Remote and Smart Teams

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