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Events calendar

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Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H.

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

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DigitalWell, Two Haddington Buildings, Haddington Road, Dublin 4 D04 HE94.

Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43.

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

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Webinar 10 a.m. - 12 noon

Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.

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Upcoming events

30th April, 2025

Webinar 10 a.m. - 12 noon

CCMA Sponsor Event

Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.

01st May, 2025

Webinar 11 a.m.

CCMA Sponsor Event

Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI

14th May, 2025

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

15th May, 2025

Northern Trust,

CCMA Member Forum

CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

15th May, 2025

On Line 4.30 p.m.

CCMA Member Forum

CCMA Annual General Meeting 2025

22nd May, 2025

Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Past events

28th November, 2019

Dublin

CCMA Sponsor Event - An introduction to how the Connex One solution can Increase Customer Satisfaction and Staff Retention. 

CCMA Sponsor Event

CCMA Sponsor Event - An introduction to how the Connex One solution can Increase Customer Satisfaction and Staff Retention. 

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27th November, 2019

Limerick

CCMA Members Forum - Virgin Media Limerick - Building Connections that Really Matter

CCMA Member Forum

CCMA Members Forum - Virgin Media Limerick - Building Connections that Really Matter

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16th November, 2019

Dublin

CCMA Irish Customer Contact & Shared Services Awards 2019

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12th November, 2019

Dublin

CCMA Members Forum - PayPal - Next Generation Customer Service - Delivering the kind of customer experience that adds value to consumers and brings benefits to business

CCMA Member Forum

CCMA Members Forum - PayPal - Next Generation Customer Service - Delivering the kind of customer experience that adds value to consumers and brings benefits to business

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07th November, 2019

Dublin

CCMA Sponsor Event - eleven - Unlocking Your Full Selling Potential - How Effective Customer Contact Centres can Drive Deeper Relationships with your Customers

CCMA Sponsor Event

CCMA Sponsor Event - eleven - Unlocking Your Full Selling Potential - How Effective Customer Contact Centres can Drive Deeper Relationships with your Customers

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23rd October, 2019

Dublin

CCMA Members Forum - Sky - Breaking Digital - How Sky improved the customer experience by converging technology and service

CCMA Member Forum

CCMA Members Forum - Sky - Breaking Digital - How Sky improved the customer experience by converging technology and service

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