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Events calendar

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Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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Dublin City Centre.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Upcoming events

23rd January, 2025

Dublin City Centre.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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30th January, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Book now

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

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13th February, 2025

Lawlors Hotel, Naas, Co. Kildare.

CCMA Sponsor Event

CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience

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13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

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Book now

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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Past events

15th November, 2018

Sponsor Webinar - Syndeo - In the age of Messaging, Contact Centre Operations must be 24 x 7

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14th November, 2018

CCMA Ireland Ltd - Annual General Meeting Dublin 2018.

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10th November, 2018

Dublin

CCMA Irish Customer Contact & Shared Services Awards 2018

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23rd October, 2018

CCMA Sponsor Event - BT & Cisco - Creating Meaningful Customer Experiences - Dublin.

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10th October, 2018

Dublin

CCMA Sponsor Event - West Unified Communication - The Game-Plan For Making Omni-Channel Customer Service Work

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03rd October, 2018

CCMA Members Forum Dell EMC - Transforming Customer Experience with Digitalisation

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