Events | CCMA

Events calendar

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Webinar 3 p.m.

CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World

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3	4	5	6 Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick. CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement	7 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. Webinar 12 noon Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board. Webinar 12 noon Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation	8	9
10	11	12	13 The River Lee Hotel, Cork. CCMA Members Forum - Cork CX Showcase	14	15 One Microsoft Place, South County Business Park, Carmanhall, Leopardstown, Dublin, D18 P521. CCMA Sponsor Event - NICE, Microsoft and IBM - Mastering the Art of Contact Centre Talent Retention in the AI era.	16
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24	25	26	27 Telus International, North Dock, Dublin 1, D01 X7H6. CCMA Members Forum - TELUS International - Emerging Trends & Innovations: Shaping the Future of CX in Ireland	28	29	30
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2	3	4	5 ptsb, Corporate Centre, Carysfort Avenue, Blackrock, A94 R891. CCMA Members Forum - ptsb - Delivering on our CX Ambition	6	7	8
9	10	11	12	13	14 Webinar 11.00 a.m. to 11.30 a.m. CCMA Sponsor Webinar - Verint - Transforming CX: Harness Automation & AI for Proven ROI and Operational Excellence	15
16	17	18	19 Accenture, The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin 2, D02 YN32. CCMA Sponsor Event - Accenture - Understanding the Customer Imperative	20	21	22
23	24	25	26 Vhi Healthcare, IDA Business Park, Purcellsinch, Kilkenny, R95 WKK6. CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.	27	28 Webinar 12 noon CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call	29
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8	9	10	11 Gas Networks Ireland, Network Services Centre, St. Margaret's Road, Finglas, Dublin. CCMA Members Forum - Gas Networks Ireland - Best CX Award Winners Showcase - To be at the heart of Ireland’s energy future	12 Webinar 12 Noon Sponsor Webinar - NICE - Beyond Operational Efficiency – Transforming the Contact Centre with AI and Automated Interaction Summaries	13	14
15	16	17	18 Bank of Ireland, Whitestown, Tallaght, Dublin 24. CCMA Members Forum - Bank of Ireland - Leadership & Technology – a Human Centred Approach	19 Webinar 1 p.m. CCMA Sponsor Webinar - NICE - CX Trends Shaping the Future - Join the AI Drive CX Revolution	20	21
22	23	24	25 Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI. CCMA Sponsor Event - Verint - The CX Automation Forum	26 Webinar 4.30 p.m. CCMA Annual General Meeting 2024	27	28
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29	30	1	2	3 Kilkea Castle, Kilkea Demesne, Castledermot, Co. Kildare, R14 XE97. CCMA Sponsor Breakfast Briefing - NICE - CX Trends Shaping the Future	4	5
6	7	8 Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick. CCMA Sponsor Event - Genesys - Innovating Experience Excellence at Uber with Genesys	9	10 The Convention Centre Dublin CCMA Sponsor - AWS Cloud Day	11	12
13	14	15 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Member Briefing - How AIB Used Complaint Handling To Drive Customer Loyalty	16	17 Fitzwilliam Hotel, St. Stephen's Green, Dublin. CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction	18	19
20	21	22	23	24 Fitzwilliam Hotel, St. Stephen's Green, Dublin. Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale	25	26
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Upcoming events

Past events

CCMA Workshop

CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board.

CCMA Sponsor Event

Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation

CCMA Member Forum

CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2024

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?

CCMA Sponsor Event

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)