Events | CCMA

Events calendar

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9	10	11	12 Aviva Stadium, Dublin. CCMA Sponsor Event - Verint - CX Solutions Clinic	13 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers	14	15
16	17	18	19	20 Radisson Blu, Golden Lane, Dublin. Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence	21	22
23	24	25 Republic of Work, 12 South Mall, Cork, T12 RD43. CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform	26	27 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game.	28	29
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5	6	7	8	9	10 Webinar 12.00 p.m. CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting	11
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19	20	21	22	23 Marlin Hotel, 11 Bow Ln E, St Stephen's Green, Dublin, D02 AY81. CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre	24	25
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2	3	4	5 IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65. CCMA Members Forum - Building a Successful Inside Sales Organisation	6	7	8
9	10	11	12 Webinar 3 p.m. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. Webinar 3 p.m. CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.	13 Lawlors Hotel, Naas, Co. Kildare. CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience	14 Webinar 2.00 p.m. CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models	15
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23	24	25	26	27 Radisson Blu Royal Hotel, Golden Lane, Dublin 8, D08 VRR. CCMA Sponsor Breakfast Briefing - Tata Communications - Harnessing AI and CX Automation for the Contact Centre of Tomorrow	28	1

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9	10	11	12 Aviva Stadium, Dublin. CCMA Sponsor Event - Verint - CX Solutions Clinic	13 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting. eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N. CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers	14	15
16	17	18	19	20 Radisson Blu, Golden Lane, Dublin. Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence	21	22
23	24	25 Republic of Work, 12 South Mall, Cork, T12 RD43. CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform	26	27 The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98. Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game.	28	29
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30	31	1	2 Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H. CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management	3	4	5
6	7	8	9 Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7. CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.	10	11	12
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27	28	29	30 Talbot Hotel Stillorgan, Stillorgan Rd, Stillorgan, Dublin, A94 V6K5. Sponsor Workshop - Digital Transformation: Achieving 90% Online Services by 2030.	1	2	3

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18	19	20	21	22 Radisson Blu, Golden Lane, Dublin. CCMA Annual Conference 2025	23	24
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Upcoming events

CCMA Sponsor Event

CCMA Sponsor Event - Verint - CX Solutions Clinic

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CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

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CCMA Sponsor Event

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

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CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

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Book now

CCMA Sponsor Event

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game.

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Book now

CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

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Past events

CCMA Sponsor Breakfast Briefing - evcoms - How Can Brands Maximize CX with the latest AI developments? Embracing innovation to move beyond the hype!

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - evcoms - How Can Brands Maximize CX with the latest AI developments? Embracing innovation to move beyond the hype!

CCMA Webinar - How to Avoid the 5 most common mistakes in Contact Centre Operations in 2024 - Dara Kiernan KPI Consulting

CCMA Webinar - How to Avoid the 5 most common mistakes in Contact Centre Operations in 2024 - Dara Kiernan KPI Consulting

View Webinar Recording & Presentation

CCMA Sponsor Webinar - MaxContact - Work smarter not harder: Strategies to help your contact centre work more efficiently in 2024

CCMA Sponsor Event

CCMA Sponsor Webinar - MaxContact - Work smarter not harder: Strategies to help your contact centre work more efficiently in 2024

CCMA Members Forum - Uisce Éireann & Capita - Customer Experience: The age of the Augmented Agent. Still human, but better.

CCMA Member Forum

CCMA Members Forum - Uisce Éireann & Capita - Customer Experience: The age of the Augmented Agent. Still human, but better.

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2023

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2023

CCMA Members Forum - Exploring Innovation at Indeed - Transforming the Hiring Landscape for Jobseekers and Employers

CCMA Member Forum

CCMA Members Forum - Exploring Innovation at Indeed - Transforming the Hiring Landscape for Jobseekers and Employers