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Events calendar

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Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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Dublin City Centre.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Upcoming events

23rd January, 2025

Dublin City Centre.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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30th January, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

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Book now

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

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13th February, 2025

Lawlors Hotel, Naas, Co. Kildare.

CCMA Sponsor Event

CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience

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14th February, 2025

Webinar 12 Noon

CCMA Sponsor Event

CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Modules

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13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

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09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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Past events

14th November, 2024

Clayton Hotel, Burlington Road, Leeson Street Upper, Dublin 4.

CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence

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24th October, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

CCMA Sponsor Event

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

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17th October, 2024

Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

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15th October, 2024

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Briefing - How AIB Used Complaint Handling To Drive Customer Loyalty

CCMA Member Forum

CCMA Member Briefing - How AIB Used Complaint Handling To Drive Customer Loyalty

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10th October, 2024

The Convention Centre Dublin

CCMA Sponsor - AWS Cloud Day

CCMA Sponsor Event

CCMA Sponsor - AWS Cloud Day

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08th October, 2024

Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.

CCMA Sponsor Event - Genesys - Innovating Experience Excellence at Uber with Genesys

CCMA Sponsor Event

CCMA Sponsor Event - Genesys - Innovating Experience Excellence at Uber with Genesys

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