Upcoming events
27th March, 2025
The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
CCMA Sponsor Event
Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation
Past events
20th April, 2023
BT, 2 Grand Canal Plaza, Grand Canal, Dublin 4.

CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - BT - How to Develop and Cultivate a CX Culture
Read More19th April, 2023
Dublin

CCMA Workshop
CCMA In Person Workshop - Team Engagement and Motivation - The Coaching Creed
Read More29th March, 2023
Webinar 11 a.m.

CCMA Sponsor Event
Sponsor Webinar - Workair & 8x8 - Conversational AI: How self-service environments can optimise customer engagement, drive efficiency & deliver exceptional CX
View Presentation22nd March, 2023
Webinar 11 a.m.

CCMA Member Forum
CCMA Community Chat Webinar - How to develop your Emotional Intelligence - Alison Creed The Coaching Creed
Read More15th March, 2023
Webinar 11 a.m.

CCMA Sponsor Event
Sponsor Webinar - MaxContact - How to reduce costs in your contact centre without compromising experience
Read More10th March, 2023
Webinar 11 a.m.

CCMA Sponsor Event
CCMA Sponsor Webinar - Poly HP - Women In Leadership: Cracking the Code
Read More