Upcoming events
27th March, 2025
The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
CCMA Sponsor Event
Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation
Past events
26th January, 2023
Webinar 11 a.m.
CCMA Member Forum
CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge
Read More18th January, 2023
TELUS International, Mahon, Cork

CCMA Member Forum
CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International
View Presentation26th November, 2022
Aviva Stadium Dublin

CCMA Member Forum
CCMA Irish Customer Contact & Shared Services Awards 2022
Book your seat now16th November, 2022
BT Ireland 6th Floor 2, Grand Canal Plaza, Upper Grand Canal Street, Grand Canal Dock, Dublin 4.

CCMA Sponsor Event
BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable
Download Presentation09th November, 2022
Accenture The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin

CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025
Read More26th October, 2022
The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5.

CCMA Member Forum
CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives
Read More