shape
shape

Events calendar

S M T W T F S
29
30
31
1
2
3
4
5
6
7
8
9
10

Webinar 12.00 p.m.

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

11
12
13
14
15
16
17
18
19
20
21
22
23

Dublin City Centre.

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

24
25
26
27
28
29
30

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

31
1

Upcoming events

23rd January, 2025

Dublin City Centre.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

30th January, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Member Forum

CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers

12th February, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

13th March, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

Past events

22nd September, 2022

Webinar 2 p.m.

CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning

CCMA Member Forum

CCMA Member Webinar - Blizzard’s Level Up: Our Journey with Blended Learning

View Webinar

21st September, 2022

Webinar 2 p.m.

Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen

CCMA Sponsor Event

Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen

Access Webinar Recording

14th September, 2022

Webinar 2 p.m.

CCMA Sponsor Webinar - Workair Series Featuring 8x8 - CX & Technology Market Predictions for 2023 and beyond

CCMA Sponsor Event

CCMA Sponsor Webinar - Workair Series Featuring 8x8 - CX & Technology Market Predictions for 2023 and beyond

Read More

11th August, 2022

Webinar 12 noon

CCMA Member Survey 2022 - Results Presentation

CCMA Member Forum

CCMA Member Survey 2022 - Results Presentation

Read More

05th July, 2022

Webinar 2 p.m.

CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2022 Judges Call

View Recording

23rd June, 2022

SalesSense, Finnabair Business Park, Dundalk, Co. Louth.

CCMA Member Forum - Futureproof your Customer Service and Sales  with Next generation Cloud Solution

CCMA Member Forum

CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution

Read More