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Events calendar

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Aviva Stadium, Dublin.

CCMA Sponsor Event - Verint - CX Solutions Clinic

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Radisson Blu, Golden Lane, Dublin.

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

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Republic of Work, 12 South Mall, Cork, T12 RD43.

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

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The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

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Upcoming events

20th March, 2025

Radisson Blu, Golden Lane, Dublin.

CCMA Sponsor Event

Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence

25th March, 2025

Republic of Work, 12 South Mall, Cork, T12 RD43.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

27th March, 2025

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

02nd April, 2025

Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H.

CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

10th April, 2025

Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

30th April, 2025

Talbot Hotel Stillorgan, Stillorgan Rd, Stillorgan, Dublin, A94 V6K5.

CCMA Sponsor Event

Sponsor Workshop - Digital Transformation: Achieving 90% Online Services by 2030.

Past events

26th January, 2023

Webinar 11 a.m.

CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge

CCMA Member Forum

CCMA Webinar - Elevate Your Career in 2023 - Anne Caulfield - Elevate Edge

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18th January, 2023

TELUS International, Mahon, Cork

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

CCMA Member Forum

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

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26th November, 2022

Aviva Stadium Dublin

CCMA Irish Customer Contact & Shared Services Awards 2022

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2022

Book your seat now

16th November, 2022

BT Ireland 6th Floor 2, Grand Canal Plaza, Upper Grand Canal Street, Grand Canal Dock, Dublin 4.

BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable

CCMA Sponsor Event

BT Ireland - Sponsored Breakfast Briefing - A New Normal - Preparing for the Unpredictable

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09th November, 2022

Accenture The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin

CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025

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26th October, 2022

The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5.

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

CCMA Member Forum

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

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