Upcoming Events

May 2019

02.05.2019

CCMA Sponsor Event - Experience Avaya - Dublin

Come join Experience Avaya Dublin, the premier event for the future of intelligent communications and its impact on digital transformation. Learn how Artificial Intelligence and the Internet of Things are shaping our experiences in the digital world. Experience Avaya brings you an afternoon of interactive and valuable sessions; inspirational and informative speakers; and content experts to drive and enhance your digital transformation journey.

Location
Clayton Hotel, Burlington Road, Upper Leeson Street, Dublin 4.

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Date:
02.05.2019

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02.05.2019

CCMA Members Forum - Battle Ready! How Blizzard CS Raised Its Game During A Period of Exceptional Volumes

Join Blizzard Entertainment Cork, winner of the Customer Contact Centre of the Year – Large at the 2018 CCMA Awards, to learn about how they managed and excelled in a period of exceptional volumes using enhanced technological, process and people solutions.

Location
Blizzard Entertainment, Atrium Building, Blackpool Retail Park, Cork.

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Date:
02.05.2019

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09.05.2019

CCMA Members Forum Northern Trust Limerick Putting the Customer at the Centre

Winners of the award Customer Contact Centre of the Year - Medium - at this forum Northern Trust will outline the approach it takes to talent acquisition and staff retention, and the important role it plays in delivering excellent customer service. The forum will also focus on Northern Trust's training and contact centre management practices as well as discussing upcoming technology opportunities and automation.

Location
Northern Trust, City East Plaza, Towlerton, Ballysimon, Limerick, V94 X2N9.

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Date:
09.05.2019

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23.05.2019

CCMA CX Leadership Summit 2019 CX Evolution - Delivering for you, your Customers and your Teams in the Digital Era

Our annual industry gathering further details to be available shortly.

Location
Killashee House Hotel, Naas, Co. Kildare.

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Date:
23.05.2019

30.05.2019

CCMA Sponsor Event Avaya - SuperServe 5 Strategies for Superior Customer Experience In the Contact Centre with Marcus Hickman

In 2010, Davies Hickman Partners coined the term ‘omni-channel’ to describe the future of customer contact in the Autonomous Customer research for Avaya. The company is a customer insight and data agency that creates industry-leading thinking about technology, customer experience and business success. At this seminar Marcus Hickman will share insights into the latest consumer trends and opportunities for business in customer contact.

Location
Red Cow Moran Hotel, Naas Road, Dublin, D22 YX80.

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Date:
30.05.2019

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