CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence
Date: 14/11/2024
Venue: Clayton Hotel, Burlington Road, Leeson Street Upper, Dublin 4.
Join industry leaders for an insightful breakfast briefing on the evolving landscape of quality management in contact centres. This exclusive event will explore how emerging technologies and shifting paradigms are reshaping the role of quality assurance.
Our distinguished panel will delve into key topics, including:
- Harnessing AI to optimise resources and enhance coaching
- Demonstrating QA's value
- Implementing robust quality frameworks
- Embracing emerging technologies
Our Panel
- Dorothy O'Byrne (Managing Director, CCMA)
- John Jones, Head of Customer Retention, PhoneWatch
- Declan Ivory, VP Customer Support, Intercom
- Derek Corcoran (Founder & CEO, Scorebuddy)
Our Agenda
- 9:30 a.m. to 10.00 a.m. - Meet & Greet (with coffee and pastries!)
- 10.00 a.m. to 11.00 a.m. - Expert Panel Discussion
- 11.00 a.m. to 11:30 a.m. - Networking
Please note competitors to Scorebuddy are kindly requested not to register to attend this event.
Reserve a Place at This Event
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