CCMA Sponsor Breakfast Briefing - Accenture - The Future of Customer Engagement, let’s take a Journey to 2025
Date: 09/11/2022
Venue: Accenture The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin
Registration link at end of this page
We are delighted to visit Accenture's Innovation hub, The Dock, to explore some of the key predictions of customer engagement that we believe will be realised ahead of 2025.
This discussion will cover a range of fascinating areas from Proactive AI, where we will see AI becoming truly conversational, not just transactional to how green, ethical and socially responsible customer engagement becoming the benchmark. We will also cover how these changes will impact our employees experience, and what best we can do to not just retain our talent, but unlock their potential for real business differentiation. Finally we will showcase an industry insight on how to build a Transformation Office to ensure that this change we know is coming lands seamlessly within our organisations.
Our panellists will be:
- Hugh-John O’Reilly, Head of Customer Strategy & Consulting at Accenture, Ireland
- Audrey O'Mahony, Head of Talent & Organisation, Strategy and Consulting Accenture Ireland
- Aisling O’Sullivan, Director, Global Customer Experience Service Design, Ebay
The session will begin with networking and a light breakfast at 8.30 a.m., our panel discussion will commence at 9.00 a.m. and conclude at 10.30 a.m.
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