CCMA Sponsor Breakfast Briefing - NICE - CX Trends Shaping the Future
Date: 03/10/2024
Venue: Kilkea Castle, Kilkea Demesne, Castledermot, Co. Kildare, R14 XE97.
Staying competitive in the fast-paced CX industry can be challenging. Join us for an insightful breakfast briefing with experts from across the industry who will discuss how organisations can leverage AI to transform customer engagement. Discover how companies can effectively adopt AI, its opportunities for customer interaction, and its impact on contact centres and advisor. Learn strategies for implementing a comprehensive AI approach in CX to strengthen customer relationships. This event is a must-attend for those looking to stay ahead of the curve with the latest AI-driven trends and innovations in CX.
Key Topics for discussion:
- An overview of AI in CX: current trends and challenges.
- The rapid adoption of AI in CX and the reasons behind it.
- How technological advancements are driving improvements and reducing costs in contact centres.
- The impact of AI on contact centre agents: changes in roles, numbers, and challenges.
- The future of AI in CX: expected advancements in the next 2-3 years, including the rise of multi-modal automated conversations and outcome-focused interactions.
- Achieving a holistic AI approach in CX: exploring the integration of human and AI elements to enhance the overall customer experience
Agenda
- 09:15 – 10:00 | Registration and Breakfast
- 10:00 – 10:15 | Welcome and Intro
- 10:15 – 10:35 | Putting NICE in context
- 10:35 – 11:00 | AI Demo
- 11:00 – 11:15 | Coffee break
- 11:15 – 11:45 | Panel Conversation
- 11:45 – 12:00 | Q&A
- 12:00 – 12:15 | Closing Remarks
Please note competitors to NICE are kindly requested not to register to attend this event.
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