CCMA Sponsor Event - Accenture - Understanding the Customer Imperative
Date: 19/06/2024
Venue: Accenture,The Dock, 7 Hanover Quay, Grand Canal Dock, Dublin 2, D02 YN32.
The customer has always been right, but now, 88% of companies believe that their customers are changing faster than they can change their business; they need to rewire for relevancy and technology confidence. This session will showcase, through client led stories, the ‘customer imperative’, how others are solving for it and what you can do to rise to the challenge.
This exclusive event for CCMA members will explore:
- The changing nature of customer experience
- How organisations can remain relevant to customers’ lives
- Lessons learned from organisations that are leading the way
Success today depends on how relevant organisations can be to their customers and employees at any given moment. Accenture Song is focused on helping companies respond to changing expectations at pace, through Service, Sales, Product Innovation and Marketing.
Our panellists:
- James Scott-Lennon , Head of Service, Accenture Song, Ireland.
- Noeline Gibbons, Head of Residential, Electric Ireland .
- Enda King, Director of The Dock, Accenture’s Centre for Innovation, Ireland.
- Graham Nolan, Head of Design, Accenture Song, Ireland.
- Emer Fitzgerald, Head of Engagement, Droga5 Dublin a part of Accenture Song, Ireland.
This event will commence at 8.30 a.m. and conclude at 10.30 a.m.
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